Aquanet is a great organization that provides water supply to more than one million customers. The company cares very much about the quality of customer service. We have prepared workforce analytics solution which collects employees activity data in real-time, we've also define KPI for all office positions.
Before cooperation the goal has been defined - implementation of the one KPI for all office positions.
During the cooperation we faced many difficulties, such as the different responsibilities for jobs, overtime work, work on the part of technical positions, defining the desired mode of operation.
To prepare the best KPI we examined a survey of all employees. Then we gathered 18 thousand. hours of data, on the basis of which we discussed with the directors a proposal for the indicator. After 5 months of cooperation the company had ready real-time KPI for the comprehensive evaluation of the office employees. Now they save almost 5% of directors working hours each month and receive higher level of employees producitivy.
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